Say goodbye
to emailing hassles

Online banking mailbox for two-way communication with your customers

Eximail is provided by Consdata, trusted by banks such as:

Relying on external email services and physical letters for customer correspondence often results in missed or lost messages, inefficient communication, security issues and a lack of control over deliverability.

Eximail is a state-of-the-art online banking mailbox seamlessly embedded in electronic and mobile banking platforms.

Centralize all communication to enhance the efficiency and security of your customer interactions, minimize the risk of missed or overlooked messages, and reduce the need for follow-up calls.

One-stop solution for customer communication

Centralized communication

Provide your customers with a secure communication and information hub aggregating all messages, documents, and records of chat and call center conversations related to the customer’s dealings with your bank.

User-friendly navigation

Enhance message findability with separate tabs for, e.g., agreements, claims, and statements, supported by extensive filters, sorting options, and a full-text search engine.

Comprehensive message details

Help clients prioritize and manage messages more effectively by displaying essential details such as new/unread status, senders, topics, and dates.

Streamlined processes

Enable your customers to complete entire processes, such as buying products or submitting claims, directly from their mailbox using ready-to-use forms. Automate the delivery of messages and documents relevant to those processes.

Real-time notifications

Provide instant notifications of new messages, helping customers stay
well-informed and ensuring they don’t miss important information.

Efficient document handling

Equip customers with a secure and convenient way to exchange documents with the bank, enabling easy attachment upload and download without decryption passwords.

Post-account closure access

Increase transparency by ensuring your clients access to the entire communication history and documents even after they close their accounts.

Send your customers anything - securely!

  • Transactional emails
  • Statements, contracts, and documents 
  • Onboarding emails
  • NPS, CES, and other surveys
  • Notifications about changes in fees and regulations
  • Security alerts
  • Super-messages (high-priority messages displayed immediately after logging into a banking application)
  • Marketing communication
  • Notifications of technical interruptions
  • …and more

Create, personalize, and deliver content-rich messages

Ease of preparing outbound messages

Utilize an intuitive editor or upload templates, set message priorities, and schedule batch messages for specific customer segments.

Flexible content management

Incorporate links, charts, graphics, animations, and other elements into your messages to make your communications more informative and engaging.

Personalization

Enhance message relevance and increase your customers' engagement in communication by personalizing content, even for bulk distributions.

Boundless messaging

Send messages of any size, as frequently as needed, and
to an unlimited number of recipients.

Durable medium

Ensure the integrity of data and documents by preventing unauthorized alterations or manipulations.

Not just a regular online banking mailbox

Feature-rich
out-of-the box solution
Customizable UI to match
your bank’s branding
Seamless integration with banking
applications and systems
All messages and documents
in secure digital banking environment
Message delivery with
guaranteed reach
Applicable in retail and
corporate banking

Comprehensive messaging solution for enhanced business operations

Streamlined messages processing

Automate routing, handle high priority messages first, and use canned messages and AI support for replies.

Emails as part of business processes

Enable customers to initiate and complete banking processes in the mailbox using dedicated, well-structured forms and have all related notifications and documents delivered efficiently to their inboxes.

Access control

Particular employee teams have access exclusively to inboxes containing messages related to their areas of expertise. Additionally, you can authorize individual employees to use specific functions, like sending surveys.

Support for teamwork

Organize messages by creating inboxes for particular business processes, enable employees to assign themselves to processing specific messages, and allow seamless transfer of messages between inboxes while preserving the client and case context.

Marketing messages automation

Easily prepare and launch marketing campaigns directly from your CRM, improving the efficiency of your outreach efforts.

How Eximail performs at one of our clients

+6 MLN
messages sent at once
+1 BLN
messages in the database
20 MLN
monthly increment of messages
6 MS
time to download the list of message threads

Schedule a demo

Get a free demo session with one of our experts.