Key functions

  • Receiving messages
  • Sending messages
  • Message threading
  • Automatic allocation of messages to categories (e.g. offers, security, complaints, etc.)
  • Unread message counter
  • Visualization of message status (read/unread)
  • Message/thread printout
  • Uploading/downloading attachments

Searching, filtering, sorting

  • Filtering by message category (e.g. all, offers, security, claims, etc.)
  • Filtering of unread/read messages
  • Searching by title
  • Searching by content
  • Searching by date/date range
  • Pagination of message threads and setting the number of messages per page

Message creation

  • Creating messages using forms (e.g. claims)
  • Character counter in the message editor
  • Choosing how to be notified about new messages (push, SMS, external email)
  • Messages displayed in the language set for the entire application
  • Minimizing the message window and returning to editing

Message handling

  • Automated message category labeling (e.g. offers, security, claims, etc.)
  • Selecting multiple messages to perform an action, such as archiving
  • Starring of important messages
  • Archiving messages
  • Transferring messages to the trash folder
  • Deleting/restoring messages from the trash folder
  • Signing documents with a qualified remote signature directly in the inbox, enabled through integration with SignHub

Security

  • Antivirus attachment scanning
  • Providing passwords to decrypt attachments

Other

  • Supermessages: high-priority messages displayed immediately after the user logs in to online banking
  • Forwarding messages to an external email account (e.g., Gmail)